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Managed Care Regulations

State-specific guidelines set to protect healthcare consumers and providers by ensuring that health plans and utilization review agencies meet state-established conditions, standards and regulations; ensuring quality, continuity and access related to healthcare services provided by health plans; monitoring obligations of health plans’ provider contracts and providing health care consumers, providers and purchasers with information about health plans and utilization review agencies; ensuring utilization review agencies are qualified to perform utilization review activities and to make informed decisions on the appropriateness of medical care; and enforcing certified utilization review agencies’ compliance with the required denial and appeals process when utilization review agencies determine that requested healthcare services are not medically necessary or appropriate.

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