How To Select the Best Independent Review Organization

If your company is in the process of looking to hire its first independent review organization, many of the topics that were just listed in this blog can provide you with the criteria that you should be using as you go through your selection process. Certainly URAC accreditation is another important one.

Our suggestion is: If you're going to hire an IRO, look beyond just the surface of a company's size. Look at what their critical attributes are. What sort of commitment does it have to customer service? What are its quality management systems and measurements? What sort of reporting can it provide to you? How quick are the turnaround times? Do they exceed the URAC turnaround times? What sort of culture does the IRO have inside its company relating to continuous improvement, quality management, and training. These are some of the criteria that I would apply if I were out looking for a new IRO to add to my vendor list. I would suggest that if you're interested in talking more about that, you consult with some of your other colleagues to find out what company they're using and who they hear is among the best.